Average Score (323 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

323 Ratings

4.8 Average

Models
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  • Bingheng Y.08-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Bingheng Y.08-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Virginia P.08-01-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Kyoshin C.07-31-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Overall purchase process was good.

  • H V.07-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Juan H.07-31-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Excellent customer service and communication from Caitlin. At time of pick up, she provided pictures of inspection and walked me to my car.

  • Muhammad R.07-30-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    The customer service at VW is unbeatable. Their staff goes above and beyond. I am so thankful for Doug and his help with my All vehicle, Absolutely thrilled with my experience at VW Sunnyvale all the time

  • Anthony N.07-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Dongsoo H.07-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I am filling out this survey because the staff member was incredibly helpful and always kind. Without her assistance, I would not have known what was wrong with my car. I am truly grateful for her support.

  • Citlally E.07-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Great service