Average Score (315 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

315 Ratings

4.8 Average

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  • Frank B.08-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    They were fast, and very friendly. And I had my non stop barking dog with me. And still got great service. Great place, glad I bought my Jetta there.

  • Thomas-cary G.08-27-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Arun R.08-27-2025

    TYPE:ServiceMODEL:Golf RYEAR:2023

  • Sergey S.08-27-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    One of engine cover grommets was missing, oil is overfilled. Asked to not wash the car but it was taken to the carwash area, reminded not to wash and was told it's there for vacuum. However it wasn't vacuumed when i received it, with oil stains interior door handle. Hard to trust the service that doesn't pay attention to such details.

  • Michelle-tekai L.08-27-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Yi Z.08-24-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Things went very smoothly and I didn’t have to reach out much to the sales for additional questions. Price is very good and I didn’t have to go through all the hassle.

  • Kim T.08-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Caitlin always gives me the best service. I come to this one specifically. She is always so nice, professional, and explains everything in detail for me.

  • David B.08-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Hisham A.08-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great professional service

  • Nitin S.08-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The reservation slot didnt allow the software bug to get resolved and required another slot booking. The representative provided the right servicing details tracking the device service history