TYPE:ServiceMODEL:Golf GTIYEAR:2021
Good service, done on time, price reasonable.
Average Score (315 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2019
Your team was very welcoming and accommodating in servicing my car promptly during a holiday week.
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2022
I am disappointed with the handling of a critical issue related to my vehicle's brake and rotor pads. After the service, I was informed that they now need to be replaced. On further inquiry, I learned that had I brought in my car for service 2-3 months prior, the issue would have been resolved free. I'm frustrated that the dealership failed to notify me about this problem or the 2 year window earlier. As a customer who relies on the dealership for maintenance and safety updates, I would have expected a proative communication if there was a known concern with my vehicle model. Unfortunately, no such outreach was made, which now leaves me bearing the cost of a repair that could have been avoided.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024