TYPE:SalesMODEL:TiguanYEAR:2024
Average Score (323 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2023
Good and Bad: Good: Doug who worked on the machine was kind to talk to but did not provide timely updates unless asked. Its fine though since I believe he was very busy. Good: Receptionist was kind and pleasant to talk to. Bad: Doug informed me that my car was ready almost by the end of the Friday. And gave me only 1 day to return the loaner vehicle. This was not mentioned when the vehicle was given out to me. I would have appreciated the knowledge because we made plans for the weekend and were informed after 4pm that the vehicle was ready. That caused us to change plans. Bad: The technical person was rude and disinterested.Had no interest in explaining what work was done on the car. She was very reluctant and unwilling. Also gave answers to the questions as if I was supposed to know all the things I was asking. Sorry, not every guy is good with cars and technical stuff related to repairs. Car was not cleaned well from outside and not cleaned at all from inside. Zero effort to impress the first time new customer. When asked, they took the car back for cleaning and did a very light vacuum on the interior.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
friendly and communicated well
TYPE:SalesMODEL:TiguanYEAR:2024
Had a very good experience buying our Tiguan from Sunnyvale VW. For someone who's new to the US and not familiar with the process, it was great to have Natallia as a contact person as she was patient, helpful and clear about the requirements, and made the car buying experience very good! Would certainly recommend.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2021
Quick and efficient experience with all personal there!
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023