TYPE:ServiceMODEL:ID.4YEAR:2024
Average Score (323 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2022
I am disappointed with the handling of a critical issue related to my vehicle's brake and rotor pads. After the service, I was informed that they now need to be replaced. On further inquiry, I learned that had I brought in my car for service 2-3 months prior, the issue would have been resolved free. I'm frustrated that the dealership failed to notify me about this problem or the 2 year window earlier. As a customer who relies on the dealership for maintenance and safety updates, I would have expected a proative communication if there was a known concern with my vehicle model. Unfortunately, no such outreach was made, which now leaves me bearing the cost of a repair that could have been avoided.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
Dishonest service, lack of communication, will not be back!! 0 stars if that was an option. When I arrived, I asked Doug if there were holiday specials or online specials for oil change. He said no, but he could give me $20 off an oil change. I brought my car in at 1 pm and he told me it would be ready between 3 and 3:30. I arrived back at the service center at 3:40 and he said that I needed an air filter replacement and one other thing and asked if I wanted to do that today. IF he had called me before the pickup time, I would have done it; however, since I was not notified sooner and given a new pick up time with the additional work, I opted not to do it. Then he said that the car would be finished in 15 minutes so I sat in the waiting area. I waited for an HOUR past the pick up time before the car was ready. I checked out and continued to wait for my car. During that time I heard Doug mention an online special for oil change for $69- half of what I was getting charged. I looked on the website and saw the deal. When I asked Doug why I wasn't told about this when I asked him about specials, he said "oh I didn't realize it was online, normally those deals are emailed to you." Then I asked him to fix the invoice. So I spent another 15-20 minutes with the cashier getting the refund. I am almost due for a 40K service check and I will definitely do this service at another dealer. Highly disappointed in the lack of communication, poor customer service and overall experience.
TYPE:ServiceMODEL:ID.4YEAR:2022
Very good experience in Sunnyvale Volkswagen because they are very professional and nice people.
TYPE:ServiceMODEL:ID.4YEAR:2022
Citlally is kind thoughtful and has great customer service skills.
TYPE:ServiceMODEL:TaosYEAR:2022
Great Customer service and great communication!!!
TYPE:ServiceMODEL:TiguanYEAR:2022
Great customer service!!
TYPE:ServiceMODEL:Golf GTIYEAR:2024