TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Caitlyn in the Service Department was excellent. She was thorough, timely and knowledgeable.
Average Score (315 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID.4YEAR:2024
The dealer made the buying process very easy. I drove 2.5 hours just to come to this dealer since they were will to do the lease deal for the id4.
TYPE:ServiceMODEL:AtlasYEAR:2018
Eric was awesome in getting through in a timely fashion.
TYPE:ServiceMODEL:ID.4YEAR:2024
The question in below doesn’t capture why i rate a 1 star only score. There are lots of communication issues before i arrive, and no preparation in service side. For example, your call center confirm there will be loaner car for this recall appointment. However, the sunnyvale service said not available, so i spend one more hour and $50 to get home. In addition, it is a recall appointment, but the service told me they are not sure the availability of part for the repair, i need to wait another half hour for their internal check. It is ridiculous for me. There are more, i suggest the management team to try it by yourself to experience it. Most outrageous is that the work is promised for one day only, but I didn’t receive any response in the next day for update on Saturday, so my Sunday plan is gone because of it. From the car notification, the repair actually starts on the next Monday. Unbelievable.
TYPE:ServiceMODEL:ID.4YEAR:2021
Service advisor (Caitlan) communicated process in a timely manner. Use of texts ensured timely updates.
TYPE:ServiceMODEL:TiguanYEAR:2020
Staff were helpful and polite. Small problem with timing for the pick-up vehicle, but apart from that, everything was fine.
TYPE:ServiceMODEL:JettaYEAR:2022
broke down on the way back to Santa Cruz - error message: too much oil in the engine! It appears that the technician filled in 5 liters of oil (required for the 2 liter engine) instead of the correct amount for the 1.5 liter engine
TYPE:SalesMODEL:JettaYEAR:2025
Ziggy is really good and the manager also helped us a lot with good price and customer receiving is good
TYPE:ServiceMODEL:ID.4YEAR:2024
The staff was courteous and helpful.
TYPE:ServiceMODEL:AtlasYEAR:2024
Very professional, organized, and responsive