1025 E. El Camino Real
Sunnyvale, CA 94087
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2022
broke down on the way back to Santa Cruz - error message: too much oil in the engine! It appears that the technician filled in 5 liters of oil (required for the 2 liter engine) instead of the correct amount for the 1.5 liter engine
TYPE:SalesMODEL:JettaYEAR:2025
Ziggy is really good and the manager also helped us a lot with good price and customer receiving is good
TYPE:ServiceMODEL:ID.4YEAR:2024
The staff was courteous and helpful.
TYPE:ServiceMODEL:AtlasYEAR:2024
Very professional, organized, and responsive
TYPE:ServiceMODEL:ID.4YEAR:2023
I was greeted and helped by the most professional team. The team was helpful and addressed my concerns and was able to get me what I needed without any pressure
TYPE:ServiceMODEL:TiguanYEAR:2023
Very satisfied, Caitlin was all the time reachable and understood the needs and the issues with the vehicle.
TYPE:ServiceMODEL:AtlasYEAR:2022
Called to make appointment for RECALL of PODS unit. Not told over the phone that the part has to be ordered specifically by vehicle. Arrived at appointment but had to leave vehicle until part order was placed and received. Loss of use of vehicle 4 days. Upon picking up vehicle, an alarm appeared showing there was a problem with the dynamic turning device. Service tech stated that this 2nd visit MIGHT be an easy reset of the system. After 2 hours in the waiting room, told that the head light needs to be replaced. Another part NOT in inventory: Strike 2! I had to leave the vehicle at the dealership again! Will be without this vehicle another 3-5 days! Is this good customer service?! I think not!!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Excellent service, the staff is very friendly without any inconvenience. I will recommend this place to my family and friends. Thank you very much.
TYPE:ServiceMODEL:JettaYEAR:2024