TYPE:ServiceMODEL:Golf GTIYEAR:2023
Average Score (323 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
I bought my car 1.5 years ago and recently brought it in for a routine inspection. The entire experience was seamless. The staff was professional, courteous, and efficient, ensuring everything was checked thoroughly. They kept me updated throughout the process, and my car was returned in perfect condition. It’s reassuring to know I can count on quality service and attention to detail here. I’ll definitely be returning for future maintenance. Highly recommend!
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Great experience of a scheduled maintenance for my car. Engineers's work was efficient and the car was carefully washed.
TYPE:SalesMODEL:ID.4YEAR:2024
Its my 4th car from that dealership in last 4 years. Always professional, fast and right on point.
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:ServiceMODEL:e-GolfYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2022
This was a recall for a software update. The LAST recall included a software update that was supposed to make over-the-air updates possible. What happened to that? The letter I received indicated it would take up to 4 hours. I booked online, and figured I'd just wait around and work remotely til done. When I got there, the service manager said they've NEVER had these upgrades take less than 6 hours, and they frequently fail and require a "module" replacement before the upgrade can be completed, sometimes taking as long as 3 or 4 DAYS. Not only that, but the cars that came in Friday still hadn't finished (this was Monday), and my car couldn't be started until they were done. Someone might have told me to hold off...? I'm a software engineer, and I can tell you that a professional software company would NEVER deliver an upgrade that could fail so commonly. It speaks of poor quality and especially poor quality assurance. I appreciated the service department providing a rental car, but my wife has medical conditions which prevent her from driving most cars safely, and she needed to pick up grandkids and go to work. I would have forgone this recall if I'd known I couldn't have the car back the same day. Ultimately this 4-hour service took 3 days. (The previous recall took 4 days, so maybe this is an improvement?).