1025 E. El Camino Real
Sunnyvale, CA 94087
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID.4YEAR:2023
I had an excellent experience with Natalia. I was not sure of what I wanted and her patience and understanding through our conversations led to me getting into a car I absolutely love. Thank you Natalia for taking the time to make sure I had a great experience!
TYPE:SalesMODEL:ID.4YEAR:2023
We had an excellent experience leasing two Volkswagen ID.4s at Sunnyvale Volkswagen, thanks to Mariana! She made the entire process smooth and stress-free, providing clear and detailed information every step of the way. Mariana was knowledgeable, patient, and genuinely cared about finding the best lease options for us. Her professionalism and friendly approach made all the difference. If you’re looking for a great experience, we highly recommend working with Mariana at Sunnyvale Volkswagen. Thank you for your outstanding service!
TYPE:SalesMODEL:Golf RYEAR:2024
Ziggy was awesome! Also the overall buying experience was low pressure and very respectful. Good technical info about the car and a generally positive dealer environment.
TYPE:ServiceMODEL:JettaYEAR:2023
Great service
TYPE:ServiceMODEL:ID.4YEAR:2022
The inspection to assess any damages on my car was done quickly and with a focus on what was needed based on my input.
TYPE:ServiceMODEL:AtlasYEAR:2021
Great service! Great staff
TYPE:ServiceMODEL:PassatYEAR:2019
Very helpful and attentive. Made the whole service process easy as always. Cant recommend enough
TYPE:ServiceMODEL:TaosYEAR:2023
Very pleasant experience in a timely way by the way love the car wash thank you!
TYPE:SalesMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2024
Sergio, Sergio, Sergio. If there’s one thing you should NEVER do, it’s trust this place to fix anything. I wish I had read the reviews before handing over my car because this has been nothing short of a nightmare. The only redeeming thing about this place is Victoria—other than that, it’s the most unprofessional, incompetent shop I’ve ever dealt with. And the person running this circus? SERGIO. An absolute disaster of a manager. Unprofessional, dishonest, and completely incapable of taking responsibility for his team’s mistakes. I brought my car in for a simple repair—just a small fix on the back door and a paint job. They told me it would take two days. It took FOUR. Fine, delays happen. But when I finally arrived to pick up my car, I was greeted with a shocking sight—my gray car was covered in BLUE paint spots. I pointed it out, and suddenly, Sergio went into full damage control mode—apologizing, playing the "nice guy," and assuring me it was just wax. He promised to fix it in 30 minutes. Of course, that was a lie. Turns out, the real problem was that they left the car in the rain before the paint had fully dried. Any child could see that each blue spot was perfectly placed under every rain droplet—clear proof of a sloppy, unprofessional paint job. But Sergio, being the master of excuses, tried to blame the people who washed the car. An obvious, pathetic lie. So what did he do? He kept my car for ANOTHER WEEK, wasting my time and dragging this disaster out even further. And then, to top it all off, he had the audacity to email me saying that this is "normal" and "happens in every shop." Really? Because in professional shops, this is rare. In a joke of a shop like this, it’s apparently an everyday occurrence. When I finally went to pick up my car, the friendly Sergio from the week before was gone. Instead, he was rude, aggressive, and full of attitude—not a single apology for the lies, the delays, the excuses, or the terrible job they did. I was honestly stunned by the lack of professionalism. This place operates inside VW Sunnyvale, so if you're taking your car there, make sure B&B NEVER TOUCHES YOUR CAR. Otherwise, you’ll regret it just like I did. Worst experience ever. I’ll be posting videos, photos, emails, and recordings of their terrible work and unprofessional behavior on Yelp and professional review sites. People need to know what kind of scam this place is running.