Average Score (315 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

315 Ratings

4.8 Average

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  • Akarsh S.03-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Dan G.03-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Citlally, the service agent who helped me, was outstanding. I have been in for service three times since I bought my ID4, and the two times that Citlally helped me were by far the superior experiences.

  • Glenn S.03-19-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • Lori I.03-18-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Ziggy was so knowledgeable and helpful! She made buying a VW so easy

  • Zhiyan S.03-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Joseph M.03-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Laura M.03-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Friendly and knowledgeable staff, very clean and comfortable service area/lobby. I appreciated receiving all updates throughout my service. Thanks!

  • Yin Pong C.03-11-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Excellent Service!

  • Eli A.03-09-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Excellent experience and best customer service

  • Dmitry B.03-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Natallia and Ziggy provided outstanding service throughout the car-buying process. Natallia guided me through the purchase with professionalism, while Ziggy ensured the car was perfectly prepared for pickup. Their customer service was truly exceptional!