Average Score (315 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

315 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Daniel Adelino B.04-02-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    I appreciate that my car was taken in with zero notice.....Doug responded quickly with updates and provided advertised discounts without a need to me to request that discount.

  • Ann T.03-31-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Great service as usual.

  • Rebeca D.03-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Everything was done quickly and covered by my extended warranty, yay!

  • Janet T.03-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Car was taken in, processed, and washed. Just what I asked for. I waited in your new clean, attractive waiting room!

  • Piyush K.03-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Very helpful staff providing a smooth experience in getting the car serviced and on time promised.

  • Stanley M.03-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    I chose this rating because Vw went above and beyond to make sure my experience here with service was amazing and hassle free I cannot thank Eric and Citlally enough for their help and input about my vehicle and advice about future visits!!

  • Andrea L.03-27-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Eli A.03-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Amazing service On time and with a smile

  • Lap V.03-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    All the service riders are great! Especially Doug. He gives exceptional customer service.

  • Rosemarie C.03-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Doug did a great job.