TYPE:ServiceMODEL:ID.4YEAR:2023
Citlally Escobar was so very helpful. She went above and beyond to help me figure a a computer warning on my car, get it fixed and get me on the road to my job in Lake Tahoe. She saved me.
Average Score (315 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
I had a great experience right from dropping the car, to choosing the right service package, to picking the car up. It was a hassle-free process that I really appreciated. Doug was amazing. The reason I'm giving 4 stars and not 5 is because of the experience on the booking website. 1. The website had me book a shuttle, but the service center did not have shuttles on Saturday and I had to arrange my own transport. 2. I had an appointment on the website and a confirmation email but it didn't show on the service executive's tablet.
TYPE:ServiceMODEL:JettaYEAR:2024
I explained that my car had high pitch squeaking noise. Was told it was brake pads and they changed them it wasn’t. It still makes the sound. Brought it to the dealership twice they have never fixed it.
TYPE:ServiceMODEL:ID.4YEAR:2024
Service team is excellent.
TYPE:ServiceMODEL:ID.4YEAR:2023
Service - Very good and fast. Employee/s - Knowledgeable, Friendly and Nice with a smile too. Dealership Location - Very convenient, easy to find and the place is very clean.
TYPE:ServiceMODEL:AtlasYEAR:2018
Good follow up and service
TYPE:ServiceMODEL:ID.4YEAR:2022
While Citlaly did everything she could, I still have the problem that the battery does not charge to the extent it used to - I would get around 270 miles at 80% charge, now I only get around 230.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
Caitlin is absolutely fantastic. She has helped me each time I have needed to service my car, and I appreciate her friendliness and customer support. She is very experienced and knowledgeable! No one wants to have to deal with servicing their car due to the inconvenience of limited transportation, but Sunnyvale VW makes it incredible seamless and easy. From offering a free shuttle home to customers who drop off their car to renting a car for the customer, cost free, if there is a significant issue with your vehicle to where it needs to spend 1+ days at the shop, I cannot reccomend this location enough.
TYPE:ServiceMODEL:TaosYEAR:2024
Caitlyn was great. Fast, professional and thorough.