TYPE:SalesMODEL:ID.4YEAR:2025
Our Rep was very through and easy to work with.
Average Score (323 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
Best service
TYPE:ServiceMODEL:JettaYEAR:2019
Getting the appointment was not smooth. I was told I had an appointment, but on the day of the appointment, I was told I did not have one. I was able to "walk in", anyway, so that fortunately worked out. I got a rental car, which was nice. However, while my car was in service, I did not get any updates on it. The only call I got was when the service was finished and the vehicle was ready to be picked up. I would have preferred to get some information on what was found during the service instead of just after. In fact, I had to ask for information about what was repaired after I got the call to pick up the vehicle. Lastly, I recall that some time back, they used to clean the vehicle after a servicing, but mine was not cleaned when I picked it up. It would have been a nice touch to have the car vacuumed / washed for pick-up.
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Always great service
TYPE:ServiceMODEL:ID.4YEAR:2021
Sunnyvale VW is a great business and stands head and shoulders over all other Bay Area VW dealerships in the quality, cost, and communications of the service work they do.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
A customer service agent met me outside a few minutes after I pulled in. She texted me so we could be in contact. When the car was ready she sent me a message to come back. The car was washed outside and vacuumed inside. Clear communication let me manage the rest of my day well. I appreciated the consideration for my time. I did not love the waiting area options. I preferred the couch but it was in the showroom. I went to a nearby cafe instead.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:ID.4YEAR:2023
Service staff were friendly and helpful, as they always are. The service was completed when promised, which allowed me to be on time for another engagement.